HOW IT WORKS
Easy to administer. Exceptional results.
Step 1 As you complete an interaction with your customers, genuinely ask your customer to write a review of their experience
Step 2 Using Loop Reviews admin tool, you send your customer a personalized, secure link where they can review their experience with your business
Step 3 Your customers complete a few multiple choice questions and write a few words in a step-by-step wizard. They are asked to choose between making the review public or private
Step 4 We send you an alert each time you receive a review, so you can read the review and respond in a timely fashion
Step 5 Start the process all over again with your next customer and you will be on your way to a deeper understanding of your customer's experience
Meanwhile Loop Reviews collects all your reviews across all your customers and provides tools so you can use this important data in your marketing, operations and human resources activities
Share your Loop Reviews in your marketing
AUTOMATICALLY POST TO YOUR WEBSITE
Showcase your Loop Reviews on your business' website. An easy-to-use plug-in is automatically updated to show your latest Loop Reviews and Ratings
ONE-CLICK TO SHARE ON INSTAGRAM
Reach Instagram users by highlighting your Loop Reviews in your feed with a single click.
POST IT TO YOUR TWITTER FEED
Share the Loop Reviews you choose on your Twitter feed and extend your reach
SHARE IT ON YOUR FACEBOOK PAGE
Catch the attention of Facebook users by showcasing Loop Reviews on your page with a single click
AUTO-POST ON LOOP REVIEWS CITY SITES
Rolling out in Charleston, SC (and future cities later this year), your Loop Reviews are posted on a dedicated review site focused exclusively on health and wellness providers.
Maintain vigilance on your customer's loyalty
HOW MANY CUSTOMERS WILL RETURN?
Every Loop Review asks your customers whether they will return to your business for future services and the strength of their conviction.
HOW MANY RECOMMEND YOUR BUSINESS?
Loop Reviews measures another indicator of loyalty: whether your customer will recommend your business to their family or friends.
HOW MANY WILL SERVE AS A REFERENCE?
Loop Reviews asks your customers if they would be willing to go the extra mile and serve as a 1-1 reference to your potential customers through our Ambassador feature.
Assess the performance of your team
"IS OUR TEAM PERFORMING CONSISTENTLY?"
Loop Reviews ask targeted questions of each of your customers so you can paint a vivid picture of your performance
"WHERE DO OUR CUSTOMERS THINK WE CAN IMPROVE?"
By aggregating reviews over many customers, you can clearly discern any patterns in performance that your customers feel you need to improve
"DO WE HAVE BLIND SPOTS IN OUR OPERATIONS?"
You can't be everywhere at once. Loop Reviews help you identify areas of your operations where you may have issues but you have not had time to look at or were unaware that they needed attention
"WHO SHOULD WE CELEBRATE?"
Your customers are a source of areas to improve, but also an essential way to learn about employees who go above and beyond to serve your customers
Objectively determined ratings
The Loop Review Ratings of your business and each of your providers are calculated based on the inputs your customers provide in their Loop Reviews