WHAT WE DO
Loop Reviews is a fresh, effective and self-managed customer feedback process
We have reimagined the 'online review'
Reviews with substance, not fluff
A Loop Review is a higher-quality review. By combining survey questions with written comments, you get a great deal of actionable insights about every customer experience. Use this information to promote your business or improve your operations.
Reviews that help you stand out from the competition
A Loop Review consists of more than a star-rating and some comments. Because our reviews include the same survey questions, your customers are able to see how multiple reviewers rate you along the same dimensions.
Reviews you can use to inform and educate future customers
We encourage you to respond to your reviews and our approach is more robust than what you might be used to. In addition to typing a response, we give you the option to attach a document, video, audio or photos to your response. Now, every review is a chance to further educate and inform future customers.
Reviews that monitor your customer loyalty
Loop Reviews keeps an ongoing tally of your customer loyalty and whether your customers will recommend you to others. When you use Loop Reviews, you are able to maintain a constantly updated view of customer loyalty and likelihood to recommend across your business. Think of us as an ever-vigilant sentry looking after your business.
Real-time measurement of your customer's loyalty
Every Loop Review is added to a database and combined with the reviews from all your customers. We provide you with an ongoing measure of customer loyalty and referral strength, as well as an optional customer ambassador program.
Reviews that give objective performance feedback
We track every Loop Review and package them up in ways that let you see how multiple customers view your performance along a wide range of operational aspects. You get actionable insights that you can act on with confidence.
Improve your customer engagement
Keep your ear to the ground all the time with a robust customer review program
You initiate every review with your customers
Respond to reviews with multiple options
Share your Loop Reviews on social media with 1 click
Identify performance improvement areas
Know objectively how you stand vs competitors
Powerful review administration tool